Samson Equipment Privacy Policy
Updated October 6, 2025
Protecting your private information is our priority. This Privacy Policy applies to www.samsonequipment.com and Samson Equipment, Inc. (“Samson Equipment,” “we,” “us,” or “our”) and governs data collection and usage across our websites, online forms, and ecommerce features. By using our site, you consent to the data practices described in this statement.
Information We Collect
A. Information you provide to us
We collect personal information that you choose to share, including:
- Identity & contact: first and last name, email address, phone number, mailing or facility address, organization/employer, title/position.
- Project details: how we can help, project stage/urgency, project budget, facility name, whether you have measurements, open-ended project description (e.g., “dream” facility notes), how you heard about Samson, Samson employee name (referral).
- Uploads: plans and facility measurements and other files you choose to provide (e.g., up to 512 MB per upload, if enabled).
- Account/ecommerce: information related to your quote cart, orders, or checkout (including billing and payment details when you purchase—processed securely to complete the transaction).
- Preferences & consents: newsletter opt-in and explicit consent to this Privacy Policy.
B. Automatically collected information
We automatically collect certain device and usage data when you use our site, such as IP address, browser type, domain names, access times, referring URLs, and on-site activity. We also use cookies and may use software that performs page/mouse tracking to help us improve the site and personalize content.
C. Facility Quote Form (What we collect & why)
When you submit the Get a Facility Quote form, we collect the following fields (as displayed on the form):
- First Name, Last Name
- Title/Position
- Organization
- Phone
- “How can we help?” selection
- Project Stage
- Project Budget
- Facility Name
- Facility Address (street, city, state/province/region, postal code, country)
- Measurement status (whether you have measurements)
- Plans/Measurements file uploads
- Open-ended project description
- “How did you hear about Samson?”
- Samson Employee Name (referral)
- Newsletter opt-in
- Consent to this policy
- CAPTCHA (anti-spam)
Purpose: to respond to your inquiry; scope and plan your facility; prepare estimates/quotes; set up showroom or Samson 360 previews where applicable; and (if you opt in) send our newsletter.
How We Use Your Information
- Provide and operate the website (including ecommerce/quote cart) and deliver the services you request.
- Respond to quote requests and plan/design your facility, including reviewing any measurements, plans, and uploaded files.
- Communicate with you (project updates, quotes, support, transactional notices).
- Send marketing communications where permitted or with your opt-in (you can opt out at any time).
- Improve and personalize the site, including analytics and on-site tracking.
- Detect, prevent, and address security, fraud, and misuse; comply with legal obligations.
Legal Bases (where applicable)
Where required (e.g., EEA/UK), we rely on: (i) contract (to process quotes/orders); (ii) legitimate interests (site operation, security, analytics); (iii) consent (newsletter, cookies where required); and (iv) legal obligations.
Security
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we collect, including SSL encryption in transit for sensitive transmissions (e.g., payment details). No internet transmission is 100% secure.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined above—e.g., while evaluating and planning your facility, completing quotes/orders, and for a reasonable period thereafter for recordkeeping, analytics, or to comply with legal obligations. Uploaded project files (e.g., plans/measurements) are retained as part of your project record unless you request deletion (subject to the limits below).
Your Choices & Rights
- Marketing: You can opt out of marketing emails at any time (see unsubscribe instructions in messages or email sales@samsonequipment.com). Transactional/service communications may still be sent.
- Access/Deletion: Subject to applicable law, you may request access to or deletion of your personal information. We will honor verifiable requests and direct our service providers accordingly, subject to legal exceptions (e.g., to complete transactions, detect security incidents, comply with law).
California Privacy (Summary)
If you are a California resident, you may request that we (1) disclose categories and specific pieces of personal information we have collected, (2) delete personal information (subject to exceptions), and (3) not sell/share your personal information (we do not sell personal information). We will not discriminate against you for exercising your rights.
Children’s Privacy
Our site is intended for users 18 and older. We do not knowingly collect personal information from children under 18. If you believe a child provided information, contact us and we will take appropriate steps.
International Users
If you access our site from outside the United States, you understand that your information may be processed in the U.S. and other countries with privacy laws that may differ from those in your jurisdiction. Where required, we will take appropriate measures to protect your data.
External Storage & Transfers
We may store your data on servers provided by third-party hosting vendors and use secure file-handling tools to receive project plans/measurements.
Changes to this Policy
We may update this policy from time to time. If we make material changes, we will notify you by updating this page and, where appropriate, by additional notice (e.g., email or on-site banner). Continued use of the site after an update indicates your acknowledgment of the revised policy.
Contact Us
Samson Equipment, Inc.PO Box 353, Fairacres, New Mexico 88033
Email: sales@samsonequipment.com
Phone: 575-523-1238
